Hilton Perfumes

Kenya's Premier Perfume Destination

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Frequently Asked Questions

Find answers to the most common questions.

20 Questions Answered

Buying Perfumes

4 questions

We stock a wide range of premium international fragrance brands including Armaf, Afnan, Rasasi, Paris Corner, Armed Margharibi, Designer, Michaels Bouquet, Smart Collection, Smart World, and Oil Refill Perfumes. Our catalog features over 100 products across these brands, with new arrivals added regularly.

Yes, you can browse and purchase our perfumes through our online store. We offer secure online payments and delivery to major towns across Kenya. You can also choose to pick up your order from any of our five branches in Bondo, Kisumu, Migori, Homa Bay, or Kisii.

Our perfumes are priced to suit a wide range of budgets. Retail prices range from KES 1,500 for everyday fragrances to KES 15,000 for premium luxury collections. We also offer special bundle deals and seasonal promotions. Contact us or visit any branch for current pricing.

Yes, we offer beautifully packaged gift sets perfect for birthdays, weddings, Eid, Christmas, and other special occasions. We also provide gift wrapping services at our branches. For corporate gifting needs, we can create custom gift packages — contact our team for details.

Wholesale & Supply

4 questions

To register as a wholesale customer, contact us at info@hiltonperfumes.co.ke or call +254 734 483 403. You will need to provide your business registration details. Once approved, you will receive access to our wholesale pricing catalog and can place bulk orders with a minimum of 6 units per product.

Our minimum order quantity for wholesale is 6 units per product. For larger orders, we offer tiered discounts — the more you order, the better the price. We also offer mixed-product wholesale orders, allowing you to combine different fragrances to meet the minimum order value.

Yes, we offer flexible payment terms for established wholesale customers with a good payment history. New wholesale customers typically start on a cash-on-delivery or advance payment basis. After 3 months of consistent business, you may apply for credit terms. Contact our wholesale team for more information.

Yes, we supply wholesale customers across Kenya. We use reliable courier services for deliveries to Nairobi, Mombasa, Nakuru, Eldoret, and other major towns. Delivery costs are calculated based on order weight and destination. For very large orders, we can arrange dedicated transport.

Import & Distribution

4 questions

We source our perfumes directly from manufacturers and authorized distributors in the UAE, Saudi Arabia, and Europe. Our key sourcing markets include Dubai, Sharjah, and Riyadh for Arabian fragrances, and Paris for European-inspired collections. All products are imported through official channels with proper documentation.

We receive new stock shipments regularly — typically every 4 to 6 weeks. This ensures we maintain consistent availability of popular products and can introduce new arrivals frequently. Sign up for our newsletter to be notified when new products arrive.

Yes, we can source specific products on request, subject to minimum order quantities and availability from our suppliers. If you are looking for a particular fragrance brand or product, contact us with the details and we will check availability and provide a quote. Custom import orders typically take 4 to 8 weeks.

Yes, we are actively expanding our distribution network across Kenya. If you are interested in becoming an authorized distributor of Hilton Perfumes products in your county or region, we would love to hear from you. Contact us at info@hiltonperfumes.co.ke with your business profile and area of interest.

Authenticity & Quality

4 questions

All products sold by Hilton Perfumes LTD are 100% authentic, sourced directly from manufacturers or their authorized distributors. We do not stock counterfeit or imitation products. Each product comes with original packaging, batch codes, and manufacturer seals. If you ever have doubts about a product, our staff can verify its authenticity.

Eau de Parfum (EDP) contains a higher concentration of fragrance oils (typically 15–20%), making it longer-lasting and more intense. It usually lasts 6–8 hours. Eau de Toilette (EDT) has a lower concentration (5–15%) and is lighter and fresher, typically lasting 3–5 hours. EDPs are generally more expensive but offer better value for money due to their longevity.

To preserve your perfume's quality, store it away from direct sunlight and heat, ideally in a cool, dry place. Avoid keeping perfumes in the bathroom where humidity and temperature fluctuations can degrade the fragrance. Keep the bottle tightly closed when not in use. Properly stored perfumes can last 3–5 years.

We accept returns or exchanges for unopened products in their original packaging within 7 days of purchase, accompanied by a valid receipt. For online orders, please contact us within 48 hours of receiving your order if there is an issue. We do not accept returns on opened or used perfumes unless there is a proven quality defect.

Delivery & Pickup

4 questions

We offer delivery services across Kenya, with same-day or next-day delivery available within the Lake Region (Siaya, Kisumu, Migori, Homa Bay, and Kisii counties). For other regions including Nairobi, Mombasa, Nakuru, and Eldoret, delivery typically takes 2–4 business days via our courier partners.

Delivery costs depend on your location and order size. Within Bondo town, delivery is free for orders above KES 3,000. For other Lake Region towns, delivery ranges from KES 200 to KES 500. For upcountry deliveries, costs are calculated based on weight and destination. Free delivery is available for wholesale orders above KES 20,000.

Yes, you can choose to pick up your order from any of our five branches — Bondo, Kisumu, Migori, Homa Bay, or Kisii. Simply select "Branch Pickup" at checkout and choose your preferred branch. You will receive a notification when your order is ready for collection. Orders are held for 7 days.

Orders placed before 2:00 PM on business days are typically processed and dispatched the same day. Orders placed after 2:00 PM or on weekends are dispatched the next business day. You will receive an SMS or email notification with tracking details once your order has been dispatched.

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